Privacy Policy

Last updated: 01.12.2025

This Privacy Policy explains how Future Origin Labs Limited (“Onform”, “we”, “us”) collects, uses, and protects your personal information when you visit our website, create an account, join our mailing list, or purchase our products.

This version is a temporary placeholder and will be replaced by an updated policy currently being prepared by our legal advisors.

1. Who We Are

Future Origin Labs Limited
105 Baggot Street Lower, Dublin 2, D02 DX60, Republic of Ireland

United Kingdom Branch:
The Stable Yard, Vicarage Road, Stony Stratford, Buckinghamshire, MK11 1BN, UK

Email: privacy@getonform.co

We are the data controller of your personal information under UK GDPR and EU GDPR.

2. Information We Collect

Information you provide:

  • Name
  • Email address
  • Delivery address
  • Billing address
  • Order details
  • Account information
  • Feedback or survey responses
  • Any correspondence with us

Information collected automatically:

  • IP address
  • Device and browser information
  • Website usage data (via cookies)
  • Session analytics

If you voluntarily share any health-related information in feedback or emails, it will be processed only with your explicit consent.

3. How We Use Your Information

We use your information to:

  • Process and fulfil your orders
  • Manage your account
  • Provide customer support
  • Send operational communications, such as order confirmations and delivery updates
  • Improve our products and website
  • Carry out anonymised analytics
  • Comply with legal, regulatory, or tax obligations

Legal bases:

  • To perform a contract (e.g., deliver your order)
  • Legitimate interests (e.g., service improvement, security)
  • Legal obligation
  • Consent (for marketing or optional information)

4. Sharing Your Information

We may share your information with:

  • Shopify
  • Payment processors
  • Delivery partners
  • Customer support platforms
  • IT and security providers
  • Professional advisors (legal, accounting, compliance)

These partners only process your data under our instructions and in line with UK/EU GDPR.

We may also share your information if required by law or in connection with a business restructuring.

5. International Transfers

Your information may be transferred between our UK branch and Irish headquarters. These transfers comply with UK and EU data protection requirements.

6. Data Retention

We keep your personal information only as long as necessary for:

  • Order fulfilment
  • Customer service
  • Accounting and tax requirements
  • Legal compliance
  • Business reporting (anonymised where possible)

Order-related information is typically kept for up to 6 years.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion (in certain circumstances)
  • Object to certain types of processing
  • Restrict processing in limited cases
  • Withdraw consent
  • Opt out of marketing
  • Lodge a complaint with your data protection authority

We’ll respond within one month.

8. Marketing Communications

If you make a purchase or sign up to our email list, we may send updates and product news. You can unsubscribe at any time.

9. Cookies

We use cookies to:

  • Operate the site
  • Analyse performance
  • Personalise content
  • Measure marketing activity

You can control cookies through your browser settings.

10. Contact Us

Email: privacy@getonform.co

Future Origin Labs Limited
105 Baggot Street Lower, Dublin 2, D02 DX60, Republic of Ireland

UK Branch:
The Stable Yard, Vicarage Road, Stony Stratford, Buckinghamshire, MK11 1BN, UK