Terms & Conditions

In these Terms:

"Contract"

means the contract for the sale of Products formed under clause 4.

"Dispatch Confirmation"

means the email we send confirming that Products have been dispatched.

"Order"

means an order for Products placed by you through the Website.

"Products"

means any products offered for sale on the Website, including Ultrafood.

"Subscription"

means an arrangement for recurring, automatically-renewing delivery of Products under clause 11.

"Terms"

means these Website Terms of Use and Terms and Conditions of Sale.

"Website"

means onform.com and any related domains or apps we operate.

"Your Content"

means any reviews, photos, videos, comments or other content you submit to us.

2.1This Website is operated by Future Origin Labs Limited, trading as Onform ("Onform", "we", "us", "our"), a company incorporated in Ireland under company number 773866, with its registered office at 105 Baggot Street Lower, Dublin 2, D02 DX60, Ireland. Future Origin Labs Limited is registered in the United Kingdom as an overseas company under company number FC042620, with its UK establishment at The Stable Yard, Vicarage Rd, Stony Stratford, Milton Keynes MK11 1BN, United Kingdom. Our VAT number is GB504 4878 83. You can contact us at info@getonform.co.

2.2These Terms apply to every Order you place through the Website and to your use of the Website.

2.3Our Privacy Policy, Cookie Policy, and any specific terms attached to promotions or referral programmes form part of these Terms. Where specific promotional terms conflict with these Terms, the promotional terms apply to that promotion (see clause 6).

2.4Nothing in these Terms affects your legal rights as a consumer. Any right or guarantee we offer is in addition to, never instead of, your legal rights. You can get free, independent advice about your legal rights from Citizens Advice (citizensadvice.org.uk) or Trading Standards.

3.1You may buy from us only if you are: at least 18 years old; a consumer buying for your own personal use (not for business, resale or commercial purposes); and able to accept delivery at a UK mainland address.

3.2Products are for personal and household use only. You must not resell, distribute or commercially exploit our Products, and we may refuse, limit or cancel Orders that show signs of purchase for resale (see clauses 4.5 and 4.6).

4.1The steps for placing an Order are explained at checkout. Please check your information is accurate before submitting — you can correct errors before completing your purchase.

4.2Placing an Order is an offer to buy Products from us. We will email you to acknowledge receipt of your Order. This acknowledgement is not acceptance of your Order.

4.3A Contract is formed only when we send you a Dispatch Confirmation. If your Order is dispatched in more than one shipment, a separate Contract is formed for each Dispatch Confirmation for that shipment.

4.4For Subscriptions, your Subscription is a single ongoing arrangement for the regular supply of Products, and each scheduled delivery is fulfilled under that same ongoing arrangement rather than as a wholly new, separate agreement. A Dispatch Confirmation is sent for each scheduled delivery.

4.5Before accepting your Order, we may refuse or cancel it where, for example:

1. (a)a Product is unavailable;
2. (b)there is an error in the Product description or price (see clause 5.4);
3. (c)we cannot authorise or verify payment;
4. (d)we reasonably suspect fraud, misuse or unauthorised activity; or
5. (e)the Order breaches these Terms, including the resale restriction in clause 3.

If we refuse or cancel an Order after payment has been taken, we will refund you in full without delay.

4.6We may apply reasonable limits on quantities purchased in a single Order, or by the same customer, household, payment method or delivery address, where necessary to prevent fraud, abuse or unauthorised resale.

5.1All prices shown include VAT where applicable. Delivery charges, if any, are shown separately at checkout before you place your Order.

5.2Payment is taken when you place your Order (or, for Subscription renewals, on each billing date). We accept the payment methods shown at checkout. You confirm that any payment information you give us is accurate and that you are authorised to use it.

5.3Subscription pricing, renewal and price-change terms are in clause 11.

5.4We take reasonable care to ensure prices and Product information are accurate, but errors may occasionally occur. If we discover a pricing or availability error after you've placed an Order, we will contact you and give you the choice to continue at the correct price or cancel for a full refund. If we can't reach you within 7 days, we'll treat the Order as cancelled and refund you.

5.5We may cancel an Order or suspend an account where we reasonably believe payment information is inaccurate, unauthorised, fraudulent or incomplete.

5.6Refunds are made to your original payment method. We will never ask you to email us your bank details.

6.1Promotional offers, discount codes and referral rewards are subject to their own stated terms (eligibility, expiry, usage limits), which apply in addition to these Terms. If there's a conflict, the offer-specific terms apply to that offer.

6.2Unless otherwise stated:

1. (a)only one discount code may be used per Order;
2. (b)discount codes cannot be exchanged for cash;
3. (c)discount codes cannot be applied retrospectively to Orders already placed.

6.3Promotional and trial-price Orders are not eligible for our 30-Day Money Back Guarantee unless the offer terms say otherwise. This does not affect your statutory right to cancel under clause 9.

6.4We may withdraw or amend a promotional offer at any time; this will not affect Orders already placed.

7.1We deliver to UK mainland addresses. Estimated delivery times are shown at checkout and in your Dispatch Confirmation. These are estimates and may change due to circumstances outside our reasonable control, including carrier delays or Product availability.

7.2Please make sure your delivery address is complete and accurate — we are not responsible for failed delivery caused by an incorrect address you provided. If you choose a delivery option involving a safe place or neighbour, we are not responsible for loss caused by following that specific instruction, provided delivery was completed as requested and without our negligence.

7.3If your Order hasn't arrived within the estimated timeframe, contact us and we'll investigate. If delivery is late, you may ask us to redeliver within a reasonable further period; if we still fail, or a specific delivery date was essential and we miss it, you may cancel the affected Contract immediately for a full refund including delivery charges. In any event, if your Order has not been delivered within 30 days of the Dispatch Confirmation, you may cancel and claim a refund without needing to wait any longer.

8.1Under the Consumer Rights Act 2015, our Products must be of satisfactory quality, fit for purpose and as described. If they aren't, you're entitled to the remedies available under that Act — which may include repair, replacement, price reduction or refund. Nothing in these Terms limits those rights.

8.2If your Order arrives damaged, incomplete, incorrect or otherwise not as it should be, please contact us as soon as reasonably possible, and preferably within 7 days of delivery, at info@getonform.co. Prompt notice helps us investigate, but contacting us later does not affect your legal rights.

8.3It helps if you can provide your order number, photos of the issue, and the batch number and best-before date on the packaging — this supports our investigation and quality-control process, but is not a condition of your statutory rights.

8.4Where a Product is faulty, damaged, incorrect, or otherwise doesn't comply with these Terms or your statutory rights, we will provide the appropriate remedy under applicable consumer law. Where a return is needed, we'll tell you how, and reimburse reasonable standard return postage or provide a prepaid returns method.

9.1Because you buy from us at a distance, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days without giving a reason, subject to clause 9.4 (sealed goods).

9.2Instructions on cancellation

9.3A copy of the model cancellation form is at Annex 1 to these Terms.

9.4Sealed goods. Ultrafood is supplied in individually sealed sachets for hygiene and food-safety reasons. Once the seal on a sachet is broken, your statutory right to cancel no longer applies to that sachet, in line with the Consumer Contracts Regulations 2013. This is disclosed to you before you complete your purchase. This does not affect your rights under our 30-Day Money Back Guarantee (clause 10), which is specifically designed to let you try Ultrafood and still get your money back if it isn't right for you — including where you've already opened one or more sachets.

10.1We want you to feel confident trying Ultrafood. If you're not satisfied with your first Order, you can request a refund under this Guarantee within 30 days of that Order, without giving a reason, by returning the remaining Product (including its packaging) and emailing us at support@getonform.co.

10.2In your email, please tell us your name, order number, the date of your Order, and your address. We'll reply to confirm how, and to which address, you should send the return.

10.3You'll need to send the return using a tracked delivery service, and let us know the tracking number by emailing support@getonform.co as soon as you've dispatched it. You are responsible for the cost of return postage.

10.4The Guarantee applies:

1. (a)only to your first Order of Ultrafood (or first Subscription delivery);
2. (b)once per customer;
3. (c)to full-price Orders only — promotional and trial-price Orders are excluded unless the offer terms state otherwise.

10.5Subscriptions. If you bought Ultrafood as part of a Subscription and use the Guarantee, we'll cancel any future scheduled deliveries once we've confirmed your refund.

10.6We will process your refund to your original payment method as soon as possible, and always within 6 weeks of receiving your returned Product.

10.7This Guarantee is a goodwill promise and does not affect your statutory rights under applicable consumer law.

11.1Starting a Subscription. Your Subscription automatically renews until cancelled by you or us. You authorise us to charge your chosen payment method at the frequency selected at checkout. Price, delivery frequency, renewal terms and cancellation options are shown clearly before you subscribe.

11.2Price promise. Your Subscription price is the price you agreed at sign-up. If we increase it, we'll give at least 30 days' notice by email, and you may cancel before the new price applies.

11.3Managing your Subscription. Manage your Subscription through your account, including changing delivery dates, pausing or skipping deliveries. Changes must be made before the cut-off shown in your account.

11.4Cancelling. You can cancel at any time, free of charge, through your account or by email to info@getonform.co. Cancellation applies before your next renewal payment if received before the applicable cut-off.

11.5Cut-off. To avoid the next charge or delivery, cancel or make changes at least 48 hours before your next billing date, shown in your account and in your reminder email. Cancellations after that point take effect from the following billing cycle. Orders already processed before cancellation continue as planned; your statutory rights and any applicable guarantees remain unaffected.

11.6Our right to cancel. We may cancel your Subscription by giving you at least 14 days' notice — for example, if we discontinue a Product or can no longer offer your Subscription. We may cancel immediately, without notice, if you breach these Terms or we reasonably suspect fraud or misuse. If we cancel, we'll refund any amount you've paid for Products not yet delivered.

11.7Failed payments. If a Subscription payment fails, we'll notify you and give you the chance to update your payment details. We may pause your Subscription and deliveries until payment succeeds.

12.1Ultrafood is made from natural ingredients, and we continually work on the formula. We may make minor changes to ingredients, sourcing or packaging that don't materially affect the Product's nature or quality — for example to reflect harvest availability or improve stability.

12.2If we make a material change to the formula, the Product, or these Terms that affects your active Subscription, we'll give you at least 14 days' advance notice by email, and you may cancel without charge before the change applies (with a refund for any undelivered Products already paid for).

13.1Ultrafood is made from real, minimally processed whole-food ingredients, including freeze-dried fruit.

13.2Natural variation. Because our ingredients are agricultural, the colour, taste, texture and aroma of Ultrafood may vary between batches, harvests and seasons. Powder may settle or form small clumps during storage. These are natural characteristics of minimally processed ingredients and don't, by themselves, indicate the Product is defective or unsafe. Nutritional content is maintained within the tolerances stated on the label.

13.3Naturally occurring fragments. Our fruit ingredients are milled from whole produce. Despite careful screening and quality control, Ultrafood may very occasionally contain small, naturally occurring pip or fruit-stone fragments — a natural characteristic of products made from real fruit. Please consume with ordinary care. Nothing in this clause 13 limits our responsibility for Products that don't meet the safety standards required by law, or affects your rights under clause 20.1.

13.4The Website and Product packaging describe Ultrafood's natural characteristics, and should be read as part of the Product description.

13.5If something doesn't seem right. Stop using that sachet, keep the item and pack, and contact us with your order number, batch number, best-before date and photos if possible. Every report is investigated through our quality-control process, and where a Product doesn't meet the standards required by law or these Terms, we'll provide the appropriate remedy.

13.6Packaging may differ from Website images, for example following a label update.

13.7Individual results. Everyone's body responds differently. Nothing on the Website, our packaging or in reviews we display is a guarantee of any specific health outcome, and individual results and experiences will vary. This does not affect your rights in relation to Products that are faulty, unsafe, or not as described.

14.1Ultrafood is a food supplement. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease.

14.2Do not exceed the recommended daily intake stated on the packaging. Food supplements should not replace a varied diet. Keep out of reach of young children.

14.3Ultrafood is intended for adults aged 18 and over. It is not suitable for women who are pregnant or breastfeeding. If you're unsure whether Ultrafood is suitable for you, consult your healthcare provider before use.

14.4Talk to your healthcare provider before use if you're taking medication, under medical supervision, have a medical condition, or use other supplements — particularly those containing zinc or fat-soluble vitamins (A, D, E).

14.5Allergens. Allergen information is on the packaging and relevant Product pages. Check the label before use, particularly if you have a food allergy or intolerance, as ingredients and recipes may change.

14.6If you experience an adverse reaction, stop using the Product and contact us at info@getonform.co. If you're concerned about your symptoms, seek advice from your healthcare provider.

14.7Information on the Website is general information only, is not medical advice, and is not a substitute for advice from a qualified healthcare professional.

14.8Any nutrition or health claims we make about our Products are made in accordance with applicable UK food law, including the retained EU Regulation on nutrition and health claims.

This does not affect your statutory rights.

Content on our testing and certification processes will be published here.

16.1We may invite you to leave reviews or share photos, videos, comments or other content ("Your Content"). Please make sure Your Content is honest, based on your genuine experience, lawful, and doesn't infringe anyone else's rights.

16.2You retain ownership of Your Content. By submitting it, you grant us a non-exclusive, royalty-free, worldwide, sub-licensable licence to use, reproduce, adapt, publish and display Your Content (with the name you submit it under) in connection with our business, including marketing. Where Your Content includes your image or other personal data, we'll handle it in line with our Privacy Policy.

16.3You can ask us to stop using Your Content in future marketing by contacting us. We'll action reasonable requests, though we may not be able to remove content already published or distributed.

16.4We display reviews in line with UK rules on consumer reviews: we don't post fake reviews, we don't suppress genuine negative reviews, and where a review was incentivised (e.g. free product), we say so.

17.1All content on the Website — including text, images, branding, formulations and Product information — belongs to us or our licensors and is protected by copyright, trade mark and other intellectual property laws.

17.2You may view and print Website content for your own personal, non-commercial use. You must not otherwise copy, reproduce, republish, scrape, or use any Website content — including to train or fine-tune any artificial intelligence or machine-learning model — without our prior written permission.

17.3"Onform" and our other brand names, logos and marks are our trade marks. Nothing in these Terms grants you any right to use them.

18.1You must not misuse the Website, attempt unauthorised access, introduce harmful code, or use automated systems to extract content without our permission.

18.2We may suspend or restrict your access to the Website where we reasonably believe you've breached this clause 18.

18.3The Website may link to third-party sites. We're not responsible for their content or terms.

We respect your privacy and are committed to protecting your personal data. Our Privacy Policy explains how we collect, use, store and protect your personal data, and forms part of these Terms. Accepting these Terms does not constitute consent to processing your personal data — where we rely on your consent, we'll obtain it separately.

20.1Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; your statutory rights under the Consumer Rights Act 2015; liability under Part I of the Consumer Protection Act 1987; or any other liability that cannot be excluded or limited by law.

20.2Subject to clause 20.1, if we breach these Terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or failure.

20.3We supply Products for private and domestic use only. We are not liable for business loss, including loss of profit, business, business interruption or business opportunity.

21.1We are not responsible for delays or failures caused by events beyond our reasonable control, including crop failure, harvest shortfall, agricultural supply disruption, unexpected failure of essential manufacturing facilities or equipment, transport or logistics disruption, industrial action, epidemics or pandemics, extreme weather, fire, flood, power or telecommunications failure, or acts of government.

21.2If this happens, we'll contact you as soon as reasonably practicable, use reasonable efforts to minimise the impact, and resume performance as soon as reasonably practicable. Where necessary, we may adjust delivery and billing dates, and we'll notify you if we do.

21.3If the event means we can't supply Products you've paid for, we'll refund you for those Products. If the delay continues for more than 30 days, either you or we may cancel the affected Order or Subscription, and we'll refund any payments for Products not supplied.

22.1These Terms, and any dispute arising out of or in connection with them, are governed by the laws of England and Wales.

22.2You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the country you live in, and the mandatory consumer protections of that jurisdiction also apply to you.

22.3If you have a complaint, please contact us at info@getonform.co and we'll do our best to resolve it.

23.1Entire agreement. These Terms (together with any documents referred to in them) are the entire agreement between you and us regarding your use of the Website and purchase of Products.

23.2Severability. If any part of these Terms is found unlawful or unenforceable, the rest will continue to apply.

23.3No waiver. If we don't insist immediately that you do anything required under these Terms, that won't mean we've waived our rights, and we can still require you to do it later.

23.4Third-party rights. No one other than you and us has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

23.5Assignment. We may transfer our rights and obligations under these Terms to another organisation, but this won't affect your rights or our obligations to you. You may only transfer your rights or obligations if we agree in writing.

23.6Changes to these Terms. We may update these Terms from time to time, for example to reflect changes in law or how we operate. If you have an active Subscription, material changes will be notified in line with clause 12.2.

To be completed and returned only if you wish to cancel the contract.